Email us in writing
Send your complaint to chalfonttrees@outlook.com so we have a clear written record.
Complaints procedure
Complaints
If you feel you have a complaint or are unhappy with the quality of our work, we are here to help. Please let us know in writing by email at chalfonttrees@outlook.com. We will review it promptly, investigate fairly, and work with you to resolve it.
How we handle complaints
We take complaints seriously and always aim to resolve concerns quickly, fairly, and professionally. To make sure we can investigate properly, complaints must be submitted in writing by email.
Complaints process
Include key details
- Your name and contact details.
- Property address or job location (if applicable).
- A clear description of the issue.
- The outcome you are looking for.
Review and response
We will acknowledge your complaint, review the details, and contact you with the next steps.
Call us immediately
If there is an immediate safety concern, call +44 7845 537252 straight away.
We are committed to resolving complaints respectfully and as quickly as possible.